Alert Icon

Beware of scams

We are aware of scams coming from email and social media where people try to impersonate us. We will never ask you for money or your bank details.

Learn more about what to look out for and how to protect yourself

Contact us

Get in touch with us

Get in touch with our team at British Patient Capital.

Complaints Process

If you have a complaint, please refer to our complaints policy on the British Business Bank website, which explains how you can take a complaint forward and what you can expect from us.

Media Enquiries

If you are a journalist and have a media enquiry, please contact [email protected].

Freedom of Information

We routinely publish information on our website about what we do. If you can’t find the information you are interested in you can make a request using the form below. For details about how we handle FOI and Environmental requests please read our FOI Standard and Procedure on the British Business Bank Website.

Data Subject Requests

If we process your personal data you have a number of rights under data protection. For more information about why we process personal data please see our privacy notice which include reference to the different data protection rights. If you wish to exercise them please use the form below.

General Enquiries

For all other general enquiries, please contact us using the form below. For the majority of enquiries, we will respond via email, on some occasions we may respond to your enquiry over the phone.

Contact British Business Bank via phone

We have a switchboard for general enquiries only – our reception team are unable to provide information around the schemes we manage or refer your enquiry to the lenders that we work with.

If you know the name of the British Business Bank representative you wish to speak to, your call can be forwarded.

For further information about any of the schemes we manage, please view the information available on our website in the first instance. If you are unable to find the information you are looking for please contact your lender or complete the enquiry form on the British Business Bank Website.

Our offices


British Business Bank
Steel City House
West Street
S1 2GQ

London office

British Business Bank
8 Salisbury Square
2nd Floor